Shipping & Returns
Simple pickup and delivery options, plus a worry-free return policy.
How to get your order
Local pickup
Pick up your order in person at a convenient local spot. We’ll text or call with pickup details as soon as your order is ready — usually within 1–2 business days.
Local delivery
Delivery is available to nearby addresses. Orders placed before 2pm are typically delivered within 1–2 business days. We’ll confirm your delivery window by phone.
Standard shipping
Orders are packed and shipped within 1–2 business days. Most packages arrive within 3–5 business days after shipping, depending on your location.
Order processing
Orders placed on weekends or holidays begin processing the next business day. You’ll receive a confirmation message once your order is on its way.
Shipping rates
$9.95
Flat-rate standard shipping on orders weighing 10 lbs or less.
FREE
On orders of $75 or more weighing 10 lbs or less.
Over 10 lbs
May require additional postage based on weight, size, and destination. We’ll contact you before your order ships. Shipping charges are non-refundable.
Estimate shipping
Enter your ZIP code to see your shipping cost and when your order should arrive.
Shipping carriers & delivery estimates
| Carrier | Service | Estimated delivery |
|---|---|---|
| USPS | Ground Advantage | 3–5 business days |
| UPS | Ground | 3–5 business days |
| FedEx | Ground / Home Delivery | 3–5 business days |
We select the carrier that gets your package to you safely and on time based on size, weight, and destination. Tracking is included with every shipped order, and you’ll receive it by text or email once your package is on its way.
Return policy
We want every pup and kitty to love their new bow, collar, or outfit. If something isn’t quite right, we’re happy to help.
- Returns are accepted within 14 days of pickup or delivery.
- Proof of purchase is required.
- Items must be unused, unwashed, and in original condition with tags attached.
- Treats, toys with opened packaging, and personalized items are final sale.
- Clearance merchandise is not eligible for return or exchange.
- To start a return, call or text us at 606-438-8867 or 606-216-8837 with your order details.
- All sales are final. We do not offer cash or credit card refunds. However, eligible items may be exchanged or returned for in-store credit toward another purchase.
- Customers are responsible for return shipping costs for online purchase orders unless the item received was incorrect or damaged.
- Exchanges for a different size or style are welcome when stock allows.
Not sure about sizing or have a question before ordering? Contact us and we’ll be glad to help.